Wayfair is a rapidly growing company with a variety of career opportunities.
We offer employees exciting work in a fun, dynamic environment that encourages learning and growth.
We are accepting résumés on a rolling basis from motivated individuals who are interested
in working in the e−commerce industry.
A visit to Wayfair’s office will show that we function in a very team-oriented environment. Employees have ample opportunity
to participate in activities outside of the office. Whether it’s for a charitable cause or just a night out to dinner, Wayfair
employees know the balance between work and play.
Our Core Values
We Love a Zillion Options
Delivering options across styles and pricepoints for our customers is what we do. With more styles and more choice, there is more chance
of finding stuff for your home.
We Use Our Brains
We trust and empower our employees to build solutions and systems for complex problems. We reward brains with more responsibility and
experience than you’d get anywhere else.
We Like Transparency
We gather and share information openly and transparently because it enables us to figure things out, build relationships, and make
We Are Never Done
We’re passionate about continually making things better and faster through open minds and teamwork, measuring results, then
adjusting. Some call it a learning mindset, some call it flexibility, the Japanese call it kaizen. We call it another day at the office.
We Are “Go-To” People
We are a company full of “go-to” people who help each other, our customers, and our communities by being active,
accountable, and accessible.
In 2012, Wayfair hired more than 600 people. Wayfair is committed to an environment that provides equal employment opportunities
to all employees, and qualified candidates, without regard to race, color, religion, gender, sexual orientation, gender identity
or expression, age, national origin or disability.
The Business Development team evaluates, develops and cultivates strategic partnerships for Wayfair. Their goal is
to forge partnerships with other retailers, online marketing firms, service providers, and other external parties
in order to grow the business and increase profitability. The team is made up of results-oriented problem solvers
with a demonstrated ability to close deals, negotiate expertly and meet business objectives.
14partnerships managed by the Business Development team
2,000,000products in our catalog made available to our retail partners
#1in Home Category with all our top partners
The Business Intelligence team collects, analyzes and reports data to give the whole company insight into
the big picture. Our goal is to empower everyone at Wayfair with timely, accurate, and actionable information.
We love SQL, work with the best massively-parallel-processing databases to speed analyses, and think critically
to tackle complex challenges. We have broad exposure to the workings of Wayfair and use our expertise in big
data to facilitate business decisions. When other Wayfair teams need to know about customer, clickstream, product,
financial, or other data, they count on Business Intelligence.
6,500,000megabytes of compressed data stored in our data warehouse
35,000lines of code executed each morning
15pickup trucks worth of data added to the Data Warehouse every day (if we were to print it all...which we don't)
14,000queries handled each day by our BI platform
1second average BI platform query response time
The Category Management group comprises a number of nimble teams responsible for all facets of an individual
business in categories such as Furniture, Décor, Kitchen & Dining, Bed & Bath, Patio & Garden, Home Improvement,
and Baby & Kids to name a few. Our teams handle a wide variety of tasks to help grow their individual categories,
from developing merchandising strategy to conducting in-depth operational analyses to building strong relationships
with suppliers. Category managers and associates are results-driven, quick thinking, and enthusiastic leaders in
spearheading the growth of Wayfair’s core business.
100trade shows attended globally (that's a lot of frequent flyer miles)
Creative & User Experience
We are changing the way people get inspired and shop for home goods. We are passionately interested in
our users and in our brand. We love to create innovative, usable, great looking products that enhance and
promote the Wayfair brand. We are multi-disciplinary group of interaction designers, art directors, copy
writers, and user researchers. We closely collaborate with engineers, product managers, brand managers
and marketing managers to develop creative solutions. If you are driven by unknown force to create new,
inspiring solutions we want to hear from you.
The Sales and Service Team is passionate about our customers’ shopping experience and works directly with
customers to ensure that their questions and needs are addressed. Critical to the mission of the company,
our goal is to ensure Wayfair is an easy and fun place to shop by providing superior service. The talented
and energetic consultants in this rapidly growing team enjoy closing sales, solving problems, and building
relationships with Wayfair’s customers.
125,000hours spent with customers on the phone in 2013
We’re looking to expand our engineering team by bringing on board talented individuals
who have experience in IT operations, software engineering, the Internet and an interest in ecommerce systems.
Our broad product diversity and innovative business model pushes the limits of software innovation
and creative problem solving in the retail industry. We offer an opportunity for talented
individuals to get on board with an organization that has similar potential to Amazon, eBay, and Google.
If you enjoy solving complex business solutions through software innovation, now is the time to join.
2,000,000+lines of code written to power our custom-built e-commerce platform
1,500,000megabytes of images served daily from Content Delivery Networks cache, local high speed cache, and origin
Big DataWe're using Hadoop and Neteeza for clickstream reporting, algorithmic pricing, customer recommendations, search enhancement, and predictive analytics. For our big data platforms we develop in SQL, R, Python and Java.
Scaling and StabilityWe have rolled out distributed versions of SQL and No-SQL to address scaling and stability needs of our diverse, growing customer base
Service-Oriented ArchitectureWe are deploying more Service-Oriented Architecture solutions to better leverage existing platforms while building a well-structured robust codebase
The Finance team oversees the company’s financial well-being while supporting operational and
general business planning. We solve challenging accounting problems and provide financial analysis
to determine key operational decisions within a growing and diversifying organization. Our team of
detail-oriented and highly organized individuals are dedicated to meeting new challenges head on at
each milestone in Wayfair’s development and can adapt to changes within a dynamic, fast-paced environment.
The Human Resources team touches the lives of every Wayfair team member from recruitment and on-boarding to
learning, development, and career management. We help individuals achieve their goals and help the company
build the talented team it needs to achieve its very ambitious objectives. We are the group who makes sure the
fun, hardworking, and innovative culture of Wayfair are constants in the work lives of everyone who works here,
from category management to the warehouse, from facilities to brand architects, from Boston to London to Sydney.
2,500+interviews (not including phone interviews) conducted in 2013
318Wayfair U employee training sessions in 2013
20,000hours spent by employees at Wayfair U training sessions in 2013
641employees attended company seminars to learn more about other parts of Wayfair's business
The Marketing team is comprised of a bunch of quantitative and creative folks, all who get excited to try
new and innovative ways to help our customers know and love Wayfair. We bring Wayfair to life for our customers,
bringing more customers to Wayfair and keeping existing customers coming back. The group includes our Brand,
Social Media, and PR teams who focus on upstream marketing activities to drive awareness, our Customer Acquisition
team who works on multi-channel direct response marketing, and our Customer Loyalty team who ensures we communicate
relevantly with existing customers. Our work spans every product category, five countries, and every customer
segment. We are continually experimenting and improving to find the best way to communicate and deliver the best
customer experience with Wayfair.
$21,000,000in rewards earned by customers in our Wayfair Rewards program
The Wayfair Media Solutions team delivers unique and innovative media products that drive our partners’
businesses. Individual team members are exceptionally versatile, acting as consultants, product developers,
and marketers on a daily basis. We work across departments and in close-knit groups to kick-start and perfect
new intrapreneurial ventures that keep Wayfair on the cutting edge of e-commerce.
Dedicated to fulfilling Wayfair’s promise of shipping products fast, clean and on-time, the Operations
group focuses on providing world-class order fulfillment and service with end-to-end order tracking and
outstanding customer care when exceptional events occur. The Supplier Management, Logistics, Distribution,
Inventory Management, Catalog Operations, Technology Innovation, Data Integration and Sales & Service
teams work with our suppliers, carriers and internal departments to keep streamlining processes and
continuously improve the end experience for customers.
5,000,000shipments in 2013 - 9 shipments every minute
5,000+suppliers coordinated with to ship to almost 3 million customers
2,800,000documents per month traded with our Supply Chain partners
540,000new products added by Marketing Operations each year
Joss & Main
Joss & Main is a distinct private sale group and integrated business unit within Wayfair. Our ambitious team of
curators, buyers, visual designers, engineers, merchandisers, public relations specialists, and analysts operates as a team
to make Joss & Main successful. Our overarching goal is to provide a daily dose of inspiration alongside a consummate
selection of carefully presented goods, which are micro-selected and highly curated. With a passionate following, Joss &
Main presents huge and exciting opportunities within the growing realm of private sale sites.
Product management teams are responsible for differentiating Wayfair from its competition across all aspects of
e-commerce, from traffic acquisition to storefront to supply chain to financial reconciliation to customer service.
Our product managers work closely with marketing, content, engineering, and design teams to conceive and implement solutions.
We conceive ideas, harness ideas by collaborating with rest of the organization, write requirements, work with engineering
and design to get the ideas implemented, monitor the performance of the ideas and optimize them. If you are a leader
and bring a blend of technical, business and customer focus, we want to hear from you.